Customer Project Administrator
Customer Project Administrator
Position Overview
Southwest Electronic Energy (SWE), a leader in advanced battery solutions for industrial applications, has a unique opportunity for a high energy, hands-on, experienced customer service representative. This position is responsible for providing outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively.
Duties and Responsibilities
- Builds and maintains customer relationships by interacting with customers by phone, email or in person, and supporting CRM info.
- Act as coordinator and Point of Contact for customer throughout entire SWE organization
- Partners with the sales team to meet and exceed customer’s service expectations.
- Prepares documents and reports of business transactions in accordance with company and ISO procedures.
- Processes customer orders/changes/returns, while providing timely and accurate information to incoming customer order status
- Prepares documents and reports of business transactions in accordance with company and ISO procedures.
- Communicate and articulate prospect/customer needs to Operations and Sales teams and others as needed.
- Works with Production, Procurement, and Planning as needed to estimate date of delivery to customer
- Work with customer and the Mfg/Eng team to determine if revisions to an existing delivery schedule can be met
- Investigates and resolves customer problems with deliveries
- Perform all functions for Quote Development: Documentation review, converse with engineering, sales, customer as needed; Provide initial cost/price evaluation and gain approvals.
- Reviews customer specs and drawings and suggest applicable products or battery solution
- May assist the Accounting department as needed to provide customer contact information when payment of billing issues arise.
- Take initial calls from customers regarding NCM/RMA, SVC, and Customer Feedback and refer those customers to the QCR department for facilitation, up to and through completion.
- Resolve customer complaints
- Provides timely feedback to the company regarding service failures or customer concerns.
- To include the following items as well as other duties assigned as needed by the Customer Projects Mgr. and/or the VP Sales.
Key Skills, Qualifications, Education
Education: Associates Degree with either a technical or service oriented focus or 3 years similar experience
Skills/Qualifications:
- Service, Quality, Reliability, focused
- Must have strong customer service / communication / interpersonal skills.
- Be able to multi task and work either independently or as part of a team
- Organized and detailed
- Problem Solving/Analysis & Time Management ability
- Excellent Verbal and Written Communication skills
- Good understanding that a balance between structure and process driven results, but can perform successfully without highly structured input
- Superior Computer skills, including Outlook, Word, Excel, PowerPoint, CRM, ERP, PLM software
Working Condictions and Physical Requirements
Able to lift 25 lbs
Able to sit for 3 hours
Direct reports
N/A
