Customer Project Administrator                     

 

Position Overview 

Southwest Electronic Energy (SWE), a leader in advanced battery solutions for industrial applications, has a unique opportunity for a high energy, hands-on, experienced customer service representative. This position is responsible for providing outstanding customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively.

 

Duties and Responsibilities

  • Builds and maintains customer relationships by interacting with customers by phone, email or in person, and supporting CRM info.
  • Act as coordinator and Point of Contact for customer throughout entire SWE organization
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Prepares documents and reports of business transactions in accordance with company and ISO procedures.
  • Processes customer orders/changes/returns, while providing timely and accurate information to incoming customer order status 
  • Prepares documents and reports of business transactions in accordance with company and ISO procedures.
  • Communicate and articulate prospect/customer needs to Operations and Sales teams and others as needed.
  • Works with Production, Procurement, and Planning as needed to estimate date of delivery to customer
  • Work with customer and the Mfg/Eng team to determine if revisions to an existing delivery schedule can be met
  • Investigates and resolves customer problems with deliveries
  • Perform all functions for Quote Development:  Documentation review, converse with engineering, sales, customer as needed; Provide initial cost/price evaluation and gain approvals.
  • Reviews customer specs and drawings and suggest applicable products or battery solution
  • May assist the Accounting department as needed to provide customer contact information when payment of billing issues arise.
  • Take initial calls from customers regarding NCM/RMA, SVC, and Customer Feedback and refer those customers to the QCR department for facilitation, up to and through completion.
  • Resolve customer complaints
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • To include the following items as well as other duties assigned as needed by the Customer Projects Mgr. and/or the VP Sales.

 

Key Skills, Qualifications, Education 

Education:  Associates Degree with either a technical or service oriented focus or 3 years similar experience

Skills/Qualifications:

  • Service, Quality, Reliability, focused
  • Must have strong customer service / communication / interpersonal skills.
  • Be able to multi task and work either independently or as part of a team
  • Organized and detailed
  • Problem Solving/Analysis & Time Management ability
  • Excellent Verbal and Written Communication skills
  • Good understanding that a balance between structure and process driven results, but can perform successfully without highly structured input
  • Superior Computer skills, including Outlook, Word, Excel, PowerPoint, CRM, ERP, PLM software

 

Working Condictions and Physical Requirements

Able to lift 25 lbs

Able to sit for 3 hours

 

Direct reports

N/A

 

 

APPLY NOW

 

 

Service

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Quality

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IPC

 

Reliability

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